FAQs

1. Can I make a change after I’ve placed my order?

As long as the item is not shipped, you can make changes in your order(s). You can contact our customer service for any changes in the order. 

2. Where can I look for information on the order I placed? 

Your complete order details will be sent to you via email.

3. Is ordering online secure? 

To secure and protect your privacy, we use end to end encryption. We use secure payment options. 

4. How long will it take to receive my order?  

Any product you purchase from our store normally takes 7-8 business days to deliver. 

Note:  Due to the global pandemic, there can be slight delays in your orders. You can contact us at customercare@thelong-voyage.com if your product is not shipped in the mentioned timeline.

5. Do you ship orders worldwide?

We ship worldwide, for further queries, contact us at customercare@thelong-voyage.com.

6. How will I know if my order has been received?

After placing your order, you will receive an e-mail confirmation within a few minutes.

7. What if my order details are not received?

If you order is not received within promised timelines, immediately contact our customer service team. Visit our refund policy page for more information.

8. How do I track my order?

Once your order is shipped, you will be notified with the tracking details through an email.

9. Is it possible to cancel my order?

Order cancellation requests can be made if the order is not shipped, In case the order is already shipped, you will have to return the item to get the refund. 

10. Can I exchange for a different item?

Please read our Exchange Policy for more details. 

11. Do you make customize sizes?

Yes, please contact us using our Contact Us option.

12. Is your size guide in centimeters or inches?

It's available in both. 

13. How can I apply coupon? 

You can apply your given code while completing the order at the checkout page.  

14. Do I need to pay for shipping? 

No, Shipping is free on all orders. 

15. Do I need to pay the courier for returning?

No, we will provide the return shipping label.